SCHEDULING FAIL

Post contributed by Hilton Miranda


A friend suggested that I visit smallbusiness.xo and look into upgrading our networking and communications at my office after a disaster last week. I have been practicing medicine for twenty years. I don’t know much about the business part, but someone talked me into using an on-line scheduling site. You pay a monthly fee and all the information about scheduling can be accessed on-line. The internet site also takes care of making confirmation calls and patients can log on to schedule or change appointment times or dates. In theory, it is a great idea, but if you stinking internet crashes it can leave your office crippled. It happened for the third time in a month last week, this time for the longest time yet. I was totally over it! That’s why we have decided to upgrade to t1 internet at my friends’ suggestion. I can’t afford to have an internet FAIL! It pains me to think about how stressful and hectic not knowing who is coming into your office and at what time they are coming. It is also embarrassing to have to ask the patient there name and spend time pulling there file when they are already in the waiting room!